Returns & Refunds Policy
At Nyravelle, we want you to love your jewellery. If you are not completely satisfied with your purchase, we are here to help.
1. Return Window
You have 30 days from the date you receive your item to request a return or exchange.
2. Return Conditions
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Note: For hygiene reasons, earrings cannot be returned unless they arrive defective or damaged.
3. How to Start a Return
To initiate a return, please contact our support team at support@nyravelonline.com with your order number and the reason for the return. We will provide you with the return address and instructions.
4. Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed back to your original payment method within 5–7 business days.
5. Return Shipping Fees
Customers are responsible for paying their own return shipping costs unless the item received was defective or incorrect.
Your peace of mind is our priority.
We are by your side every step of the way. If your pieces aren't quite right, our hassle-free returns and quick refund process ensure you can shop with complete confidence.
